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Office of the Ombudsman

Open Date:
Open for comment
All comments are due by
Final Rule
Supervision and Regulation; Fannie Mae; Federal Home Loan Banks; Freddie Mac; Office of Finance; Regulation
Fannie Mae; FHLBanks; Freddie Mac; Office of Finance
Document Number:
12 CFR 1213; 12 CFR 907
CFR Description:
Federal Register Publish Date:
Federal Register Citation:
View Document:
Contact Information:

Sandy Comenetz, Executive Advisor to the Acting Director, (202) 414–3771, or Andra Grossman, Senior Counsel, (202) 343–1313 (not toll-free numbers), Federal Housing Finance Agency, Fourth Floor, 1700 G Street, NW., Washington, DC 20552.  If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services. Additionally, the TDD 1-(800) number referenced in Rulemaking documents attached to this page is obsolete and the 7-1-1 number should be used.

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SUMMARY: The Federal Housing Finance Agency (FHFA) is adopting a final regulation that establishes an Office of the Ombudsman, which is responsible for considering complaints and appeals from the Federal National Mortgage Association, the Federal Home Loan Mortgage Corporation, the Federal Home Loan Banks (collectively, regulated entities), the Federal Home Loan Bank System’s Office of Finance, and any person that has a business relationship with a regulated entity or the Office of Finance, regarding any matter relating to the regulation and supervision of the regulated entities or the Office of Finance by FHFA.

DATES: Effective Date: March 14, 2011.​

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