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FHFA has been working closely with its regulated entities - Fannie Mae and Freddie Mac - and collaborating with the housing industry to provide guidance and resources for those who are facing unprecedented challenges from the COVID-19 pandemic. It has never been more important for trusted advisors to be able to communicate with those looking for clarity and options. ​​​

Lenders, servicers, landlords, real estate professionals, housing counselors, as well as the homeowners and renters they serve, can benefit from critical materials that have been developed. These documents have been translated to offer these valuable materials in Spanish, traditional Chinese, Vietnamese, Korean and Tagalog languages to support those who may face additional challenges with limited English proficiency.

For additional consumer-facing resources, please visit the following ​website https://www.cfpb.gov/housing as a centralized COVID-19 support repository created by the Consumer Financial Protection Bureau (CFPB), Federal Housing Finance Agency (FHFA), and Department of Housing and Urban Development (HUD).

View Forbearance Servicer Script in:

View Mortgage Assistance Application in:

View Educational Servicing Brochure in:





This Mortgage Translations clearinghouse is intended to serve as a resource for institutions serving consumers with limited proficiency in English. The material presented is for informational purposes only. This information may include third-party resources or content. In providing a centralized location for relevant materials and information as part of the Mortgage Translations clearinghouse, FHFA relies upon third parties for the content of such materials and information. FHFA does not endorse or guarantee the accuracy of this third-party information. FHFA is not liable for any inaccuracies in translated materials or misunderstandings due to language usage or dialect.
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