About Us

Performance and
Accountability Report

This annual report describes FHFA's accomplishments, as well as challenges, the agency faced in meeting the strategic goals and objectives during the past fiscal year.

FHFA Values

Respect	We strive to act with respect for each other, share information and resources, work together in teams, and collaborate to solve problems.
Excellence	We aspire to excel in every aspect of our work and to seek better ways to accomplish our mission and goals.
Integrity	We are committed to the highest ethical and professional standards to inspire trust and confidence in our work.
Diversity	We seek to promote diversity in our employment and business practices and those of our regulated entities.

Supervision
& Regulation

Annual Report to Congress

Read about the agency’s 2017 examinations
of Fannie Mac, Freddie Mac and
the Home Loan Bank System.

Plans and Reports

We Want to Hear From You

Submit comments and provide input on FHFA Rules Open for Comment by clicking on Rulemaking and Federal Register.

Conservatorship

Conservatorship of Fannie Mae
and Freddie Mac

Goal: Help restore confidence, enhance capacity to fulfill mission, and mitigate systemic risk that contributed directly to instability in financial markets.

Conservatorship
Performance Goals

MAINTAIN foreclosure prevention activities and credit availability, REDUCE taxpayer risk, and BUILD a new single-family securitization infrastructure. Read more in the 2018 Scorecard and Conservatorships Strategic Plan.

Plans and Reports

Data & Tools

Downloadable Data
& Data Reports

FHFA experts provide reliable data, including all states, about activity in the U.S. mortgage market through its House Price Index, Refinance Report, Foreclosure Prevention Report, and Performance Report.

House Price Index Release Dates

See House Price Index Release Dates for 2019

Policy, Programs & Research

Source: FHFA

FHFA economists and policy experts provide reliable research and policy analysis about critical topics impacting the nation’s housing finance sector. Meet the experts...

Mortgage Translations
Mortgage Translations

Glossary - Spanish / English

Language Translation Disclosure

Language Access

Policy

Credit Risk Transfer

Credit Scores

Executive Compensation

Fannie Mae & Freddie Mac Affordable Housing Allocations

Fannie Mae & Freddie Mac Multifamily Businesses

Fannie Mae & Freddie Mac Private Mortgage Insurer Eligibility Requirements (PMIERs)

Guarantee Fees

Language Access

Mortgage Servicing

Non-Performing Loan Sales

Principal Reduction Modification

Real Estate Owned (REO)

Representation and Warranty Framework

Single Security Initiative and Common Securitization Platform

Programs

Meet the Experts

Research

Home / Policy, Programs & Research / Policy / Language Access

Language Access

The Federal Housing Finance Agency's (FHFA) 2018 Scorecard for Fannie Mae, Freddie Mac, and Common Securitization Solutions requires the Enterprises to continue to support access to credit for mortgage-ready borrowers with limited English proficiency (LEP), including finalizing a multi-year language access plan and beginning plan implementation. The Language Access Multi-Year Plan (May 2018) was developed by Fannie Mae and Freddie Mac in conjunction with FHFA based on research and testing conducted in 2017 (described below) to identify major obstacles for LEP borrowers in accessing mortgage credit and to analyze potential solutions. Key milestones include:

Clearinghouse: Create an online clearinghouse to provide a centralized collection of resources to assist lenders, servicers, and housing counselors in serving LEP borrowers. Future versions will be designed for use by LEP borrowers.
Language Access Working Group: Establish a language access working group as a forum for representatives from the housing industry and consumer organizations to provide FHFA and the Enterprises their insights, commentary, and experiences related to serving LEP borrowers.
Glossaries: Develop translated glossaries that will play a foundational role for improving language access by establishing common terminology that will facilitate standardized translations for all other documents.
Disclosure: Develop a translated disclosure available for use by lenders and servicers to explain that mortgage transactions are likely to be conducted in English, and that identification of a preferred language by the borrower does not mean that lenders or servicers are able to provide, or agree to provide, communications in the preferred language.
Language Access Line: Develop and implement a language access line that enables borrowers to obtain assistance from housing counselors and others in their preferred language.

View the Plan

2016 - 2017 Language Access Activities of FHFA and the Enterprises
FHFA's 2017 Scorecard for Fannie Mae, Freddie Mac, and Common Securitization Solutions required the Enterprises to identify major obstacles for LEP borrowers in accessing mortgage credit, analyze potential solutions, and develop a multi-year plan to support improved access.

As part of this research, in May 2017 FHFA requested public input on issues faced by LEP borrowers throughout the mortgage life cycle to better understand the experiences of these borrowers and the mortgage industry participants who serve them. FHFA and the Enterprises also conducted outreach to industry and consumer groups on these issues.

In addition, the Enterprises conducted interviews and focus groups with borrowers whose primary language was not English and with lenders and servicers. These interviews and focus groups examined how limited English proficient borrowers engage in the mortgage process and how lenders and servicers engage with them. Each round of testing was conducted by Kleimann Communication Group on behalf of the Enterprises. Results from these interviews and focus groups are detailed in Kleimann's April 2017 report.

2016 and 2017 Testing: In 2016 and 2017, the Enterprises completed with Kleimann Communications Group several rounds of testing of a language preference question on the Uniform Residential Loan Application (URLA). The test results were used by FHFA in deciding whether and how to include the language preference question on the URLA.

The July 2016 testing captured borrower and lender reactions to the URLA in general, the demographic questions on the form, and various forms of a question about language preference. The September 2017 testing also assessed reactions of lenders and LEP borrowers to a preferred language question on the URLA. These tests, conducted over two rounds, revealed important insights on how to ask about preferred language in a way that appropriately manages borrower expectations about receiving in-language services. The testing also provided insight on lender and borrower preferences for the location of a question on the form. Initial feedback showed increased borrower expectations for in-language resources upon viewing a version of the question and contrasted sharply with borrower expectations after reviewing the disclosure. As a result, in the second round Kleimann also tested a revised version of the question that incorporated key language from the disclosure. Borrowers and lenders felt the revised question more accurately set expectations. The tests also revealed a preference by borrowers and lenders for placement of the question at the start of the URLA or at the end of Section 1a. Personal Information.

Preferred Language Question: On October 20, 2017, FHFA announced that a borrower language preference question would be included on the redesigned URLA. The Bureau of Consumer Financial Protection issued a notice approving use of the redesigned URLA under the Equal Credit Opportunity Act (ECOA) on November 24, 2017. The Enterprises published the redesigned URLA and supporting documents on December 19, 2017.