This annual report describes FHFA's accomplishments, as well as challenges, the agency faced in meeting the strategic goals and objectives during the past fiscal year.
Read about the agency’s 2018 examinations of Fannie Mac, Freddie Mac and the Home Loan Bank System.
Submit comments and provide input on FHFA Rules Open for Comment by clicking on Rulemaking and Federal Register.
Goal: Help restore confidence, enhance capacity to fulfill mission, and mitigate systemic risk that contributed directly to instability in financial markets.
MAINTAIN foreclosure prevention activities and credit availability, REDUCE taxpayer risk, and BUILD a new single-family securitization infrastructure. Read more in the 2018 Scorecard and Conservatorships Strategic Plan.
Plans and Reports
FHFA experts provide reliable data, including all states, about activity in the U.S. mortgage market through its House Price Index, Refinance Report, Foreclosure Prevention Report, and Performance Report.
FHFA economists and policy experts provide reliable research and policy analysis about critical topics impacting the nation’s housing finance sector. Meet the experts...
Glossary - Spanish / English
Language Translation Disclosure
As the regulator and conservator for Fannie Mae and Freddie Mac, we have delegated certain authorities to Fannie Mae and Freddie Mac, including responsibility for day-to-day operations, which involves the handling of consumer complaints. Fannie Mae and Freddie Mac each have a review process to evaluate situations that arise involving their mortgages or property transactions.
We regularly review Fannie Mae’s and Freddie Mac's processes; however, we do not resolve individual complaints. We cannot follow up on the status of your issue, advocate or resolve individual consumer issues, act as a court of law or lawyer on your behalf, give you legal advice, become involved in complaints that are in litigation or have already been litigated in the past, or become involved in complaints that involve parties other than Fannie Mae, Freddie Mac, or the Federal Home Loan Banks.
We encourage you to talk to your lender before involving FHFA. If you are unsuccessful, find out if your mortgage is owned or guaranteed by Fannie Mae or Freddie Mac. You may contact your servicer (often your bank or lender) to verify that your mortgage loan is owned or guaranteed by Fannie Mae or Freddie Mac, or you may verify it yourself by accessing the
Making Home Affordable website.
If the property or mortgage is owned or guaranteed by Fannie Mae or Freddie Mac, you should contact them directly before involving FHFA:
If your mortgage is not owned or guaranteed by Fannie Mae or Freddie Mac, you should contact the lender's or servicer’s primary regulator. To identify the primary regulator, see
Help With My Bank.
If you are unable to successfully communicate with Fannie
Mae or Freddie Mac, please contact FHFA.
Web: Complete a
Homeowner Assistance Form
Telephone: Call the Consumer Help Line at 202-649-3811, where you will have the option to speak to someone at Fannie Mae or Freddie Mac or leave a message for FHFA. FHFA will only respond to consumer communications in writing.
Mail: Consumer CommunicationsFederal Housing Finance AgencyConstitution Center 400 7th Street, SWWashington, DC 20219
Please note that FHFA only responds to consumer communications for which FHFA is the primary addressee.
Provide the following information in your communication:
*Privacy Act Notice*
This notice is provided pursuant to the Privacy Act of 1974 (Privacy Act), as amended, 5 U.S.C. § 552a. The collection of information detailed above is to process consumer complaints and inquiries. The records are used in accordance with Systems of Records Notices (SORN), FHFA-3 Correspondence Tracking System and FHFA-20 Telecommunications System. You can view these SORNs by clicking
here. Although providing this information is voluntary, failure to provide the requested information may result in your request not being processed and may make it more difficult for FHFA to respond to you.
© 2019 Federal Housing Finance Agency