This annual report describes FHFA's accomplishments, as well as challenges, the agency faced in meeting the strategic goals and objectives during the past fiscal year.
Read about the agency’s 2020 examinations of Fannie Mac, Freddie Mac and the Home Loan Bank System.
Submit comments and provide input on FHFA Rules Open for Comment by clicking on Rulemaking and Federal Register.
As conservator, FHFA is focused on ensuring that each Enterprise builds capital and improves its safety and soundness.
Operate the business in a safe and sound manner.
Promote sustainable and equitable access to affordable housing.
FHFA experts provide reliable data, including all states, about activity in the U.S. mortgage market through its House Price Index, Refinance Report, Foreclosure Prevention Report, and Performance Report.
FHFA economists and policy experts provide reliable research and policy analysis about critical topics impacting the nation’s housing finance sector. Meet the experts...
As the regulator and conservator for Fannie Mae and Freddie Mac, we have delegated certain authorities to Fannie Mae and Freddie Mac, including responsibility for day-to-day operations, which involves the handling of consumer complaints. Fannie Mae and Freddie Mac each have a review process to evaluate situations that arise involving their mortgages or property transactions.
We regularly review Fannie Mae’s and Freddie Mac's processes; however, we do not resolve individual complaints. We cannot follow up on the status of your issue, advocate or resolve individual consumer issues, act as a court of law or lawyer on your behalf, give you legal advice, become involved in complaints that are in litigation or have already been litigated in the past, or become involved in complaints that involve parties other than Fannie Mae, Freddie Mac, or the Federal Home Loan Banks.
We encourage you to contact your servicer (often your bank or lender) to verify that your mortgage loan is owned or guaranteed by Fannie Mae or Freddie Mac, or you may verify it yourself by accessing the following websites: Fannie Mae
www.KnowYourOptions.com/loanlookup, Freddie Mac
www.freddiemac.com/mymortgage. If you are unsatisfied with the customer service provided by your servicer or unsuccessful in contacting your servicer, we recommend submitting a complaint through the Consumer Financial Protection Bureau’s
If the property or mortgage is owned or guaranteed by Fannie Mae or Freddie Mac, you should contact them directly:
*Privacy Act Notice*
This notice is provided pursuant to the Privacy Act of 1974 (Privacy Act), as amended, 5 U.S.C. § 552a. The collection of information detailed above is to process consumer complaints and inquiries. The records are used in accordance with Systems of Records Notices (SORN), FHFA-3 Correspondence Tracking System and FHFA-20 Telecommunications System. You can view these SORNs by clicking
here. Although providing this information is voluntary, failure to provide the requested information may result in your request not being processed and may make it more difficult for FHFA to respond to you.
Page last updated: August 25, 2022
© 2023 Federal Housing Finance Agency