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​​Does your issue involve Fannie Mae or Freddie Mac?

As the regulator and conservator for Fannie Mae and Freddie Mac, we have delegated certain authorities to Fannie Mae and Freddie Mac, including responsibility for day-to-day operations, which involves the handling of consumer complaints. Fannie Mae and Freddie Mac each have a review process to evaluate situations that arise involving their mortgages or property transactions.

We regularly review Fannie Mae’s and Freddie Mac's processes; however, we do not resolve individual complaints. We cannot follow up on the status of your issue, advocate or resolve individual consumer issues, act as a court of law or lawyer on your behalf, give you legal advice, become involved in complaints that are in litigation or have already been litigated in the past, or become involved in complaints that involve parties other than Fannie Mae, Freddie Mac, or the Federal Home Loan Banks. We encourage you to contact your servicer (often your bank or lender) to verify that your mortgage loan is owned or guaranteed by Fannie Mae or Freddie Mac, or you may verify it yourself by accessing the following websites: Fannie Mae www.KnowYourOptions.com/loanlookup, Freddie Mac www.freddiemac.com/mymortgage. If you are unsatisfied with the customer service provided by your servicer or unsuccessful in contacting your servicer, you can submit a complaint through the Consumer Financial Protection Bureau’s Complaints Portal.

If the property or mortgage is owned or guaranteed by Fannie Mae or Freddie Mac, you should contact them directly:

*Privacy Act Notice*

This notice is provided pursuant to the Privacy Act of 1974 (Privacy Act), as amended, 5 U.S.C. § 552a. The collection of information detailed above is to process consumer complaints and inquiries. The records are used in accordance with Systems of Records Notices (SORN), FHFA-3 Correspondence Tracking System and FHFA-20 Telecommunications System. You can view these SORNs by clicking here. Although providing this information is voluntary, failure to provide the requested information may result in your request not being processed and may make it more difficult for FHFA to respond to you.

Page Last Updated: November 1, 2023​​​​​​

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