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Mortgage Help for Homeowners Affected by Hurricanes Harvey or Irma

If you are a homeowner whose home or place of employment has been impacted by Hurricanes Harvey or Irma, contact your mortgage company right away to discuss your mortgage relief options.

What help is available? 

If you are affected by the recent hurricanes, you are eligible to temporarily stop making your monthly mortgage payment for up to 12 months. At the end of this temporary payment break:

  • You won’t have late fees. 
  • You won’t have delinquencies reported to the credit bureaus. 
  • You won’t have to catch up on all of your payments at once. 
  • You can work with your servicer to resume making a mortgage payment that is similar to what you paid before the disaster. Or if you need additional assistance, you can work with your servicer on options to keep your home.

Contact your mortgage servicer (the company where you send your monthly payments) as soon as possible to let them know about your current circumstances. The telephone number and mailing address of your mortgage servicer should be listed on your monthly mortgage statement. You also can look it up on the Mortgage Bankers Association website at www.mba.org/news-research-and-resources/hurricane-relief

If you are having difficulty contacting your mortgage servicer, contact the Homeowner’s HOPE™ Hotline at 1-888-995-HOPE (4673) for assistance and FREE confidential support from a HUD-approved housing counselor. 

Helpful Resources: 

Fannie Mae

Check to see if Fannie Mae owns your loan at: www.KnowYourOptions.com/loanlookup 

Additional assistance? Call 1-800-2FANNIE (1-800-232-6643), or go to: www.KnowYourOptions.com/relief 

Freddie Mac 

Check to see if Freddie Mac owns your loan at: www.freddiemac.com/mymortgage

Additional assistance? Call 1-800-373-3343 and select option #2, or go to: http://www.freddiemac.com/about/hurricane-relief.html

Download  Fannie Mae and Freddie Mac Mortgage Relief Options (PDF)
Hurrican Relief Flyer Cover Thumbnail


The Federal Emergency Management Agency (FEMA) offers assistance and information about dealing with a disaster on their website at www.fema.gov

Also, visit their website to find information specific to Hurricane Harvey and Hurricane Irma at www.fema.gov/hurricane-harvey and www.fema.gov/hurricane-irma. To locate federal, state, and local resources and assistance, you can also go to www.disasterassistance.gov

Other Resources 

Other helpful resources can be found on The U.S. Department of Housing and Urban Development (HUD) website at www.hud.gov and the American Red Cross website at www.redcross.org/get-help.

Federal Home Loan Bank Member Resources

Federal Home Loan Bank Dallas Hurricane Harvey Relief Programs for Members and Housing Associates

© 2017 Federal Housing Finance Agency